London-Gatwick Flight Training Campus

The Guest Services representatives will give you any help or assistance you require. They are located on the ground floor at Reception. Guest Services can be reached on +44(0) 1293 819000, 7:00a.m. to 7:00p.m., Monday through Friday, and 7:00a.m. to 5:00p.m. at the weekends. Security will be able to assist you outside these hours.

Guest Services offers the following services:

• Security passes at the Gatwick campus and directions within the building.
• Organization of transportation to and from the campus.
• Information on local accommodations, local attractions, entertainment, shopping, and restaurants.
• Printing
• Photocopying
• Scanning
• Faxing
• Obtaining medical services.
• Access to a PC with printing facilities.

Your safety while at the London-Gatwick Campus is important to us. If you have any questions or concerns please contact Guest Services.

Automatic External Defibrillators (AED)
The campus is equipped with AEDs in the event of an emergency. AEDs are located behind the reception front desk and at the top of the second floor staircase between the 787 suite and Jeppesen. Report any instance of removing an AED from the cabinet to Guest Services so it may be checked before being put back into service. Only trained staff are permitted to use the AED.

Banking
Please contact Guest Services for banking information. The staff at your accommodation can also advise you about bank hours and services. There is a machine in the Café where notes can be exchanged for coins for use in the vending machines.

Boeing Store
Merchandise is available to purchase from the Boeing Store at the campus. Details of the products available are in our catalogue and on the price list, available from Reception. Guest Services are happy to help with any purchases. Payment is by cash only.

Café
The Café serves breakfast and lunch between 8:30a.m. and 3:30p.m., Monday through Friday. The selection includes a main hot meal, cold meals, jacket potatoes, salads, sandwiches, and baguettes. On Saturdays between 8:30a.m. and 2:00p.m., hot sandwiches and soup are served. Outside of these times, sandwiches, baguettes, salads, and snacks are available from the vending machines, together with hot and cold drinks. Guest Services can provide details of takeaway services and local eateries. There are lounges in addition to the Café services and vending machines on the ground floor. There is a drink machine and seating area on the first floor. Also, there is a lounge and beverage machine on the second floor.

Cameras
The use of personal cameras, including phone cameras and tablets, is not permitted at the Gatwick campus. The only exception is the use of personal cameras to take pictures of fellow classmates in the reception area on the ground floor and immediately outside the entrance to the campus. Requests for pictures outside of these areas require special permission.

Dry cleaning and launderettes
Apex Dry Cleaners are a local company providing a dry cleaning and laundry service for our customers. They collect cleaning from the campus and return it to the campus in two working days (one working day for an extra charge). Forms are available from Guest Services at Reception. The following launderettes are close to the campus:
Horley Launderette: 45, High Street, Horley, RH6 7BN +44 (0) 1293 771147
Crawley Launderette: 2 Broadfield Place, Crawley RH11 9BA +44 (0) 1293 530231
Gatwick Launderette: 5 Gossops Parade, Crawley RH11 8HH +44 (0) 1293 544033

Hotel accommodation
Please see Guest Services at Reception for details regarding Boeing-preferred hotels.

Mail and messages
We recommend that your personal mail be sent to your accommodation address. While you are at the Gatwick campus, messages may be left for you at Guest Services on +44 (0) 1293 819000 or at Reception.

Medical services
If you become ill during training, please notify your instructor or Guest Services at Reception, who will call for the assistance of a First Aider or give details of medical services in the area. If you become ill before you arrive for training, please notify Guest Services at Reception, who will inform your instructor. For medical emergencies that occur away from Boeing, call 999. For emergencies within the Gatwick campus, dial 0. Non-medical emergencies:

Crawley Health Centre: Cross Keys House, 14 Haslett Avenue, Crawley RH10 1HS +44 (0) 300 999 3000
Open: 8:00a.m. to 8:00p.m. including Bank Holidays
Charges apply for non-EU residents.

Crawley Hospital Accident & Emergency Department: West Green Drive, Crawley, RH11 7DH +44 (0) 1293 600300
Charges may apply for non-EU residents.

Meet and greet
You will be met by your instructor on arrival for a tour of the campus, during which you will be shown where the fire exits are located. You will be provided with other information on health and safety in the flight simulator when applicable. Your instructor will provide your course schedule and answer any additional questions that you may have.

Passes and security

When you arrive at the campus, you will be required to produce photographic identification to enable you to have access to the building (e.g., passport, driving license, or airline ID).

You will receive your security pass on the first day of training, which will allow you access to the specific areas of the campus you need to. Please wear your pass at all times. If you visit other areas of the campus, please be aware that you should be escorted by a Boeing employee, both for your safety and for security reasons. We appreciate your willingness to abide by this policy.

Please check in and out at Reception on entering and leaving the building every day. If you are driving to the campus, the pass will allow access to the car park.

On your last day at the campus, please deposit your pass in the box in Reception. Absolutely no alcoholic beverages are allowed on Boeing premises.

Quiet area
On the first floor, there is a vending machine that sells hot drinks and has a seating area.

Smoking
Use of tobacco products is permitted only under the smoking shelter at the side of the building.

Student satisfaction survey
We are permanently focused on providing the best service possible by listening to and understanding your needs and priorities. When your training has been completed, please complete the Student Satisfaction Survey available via computers in the CBT rooms and in the Sim Halls and the iPad in Reception. Please take a few minutes to tell us how we are doing. We truly appreciate it!

Telephones
Any urgent calls can be made by Guest Services at Reception.

Transportation
Transportation is available to and from accommodations either by using a hotel courtesy bus where available, by taxi, or by public transport. Telephone numbers of taxi firms are available from Guest Services at Reception.