London-Gatwick Flight Training Campus

Meet and greet 

Your instructor will meet you upon your arrival for a tour of the campus. You’ll learn where fire exits are located and other information on health and safety in the flight simulator. 

Your instructor will also provide you with your course schedule and answer any questions you may have. 

Passes and security 

When you arrive on campus, you must have photographic identification to get access to the building (e.g., passport, driver’s license, or airline ID). 

You'll get your security pass on the first day of training, which grants you access to the areas of campus you need to go. 

Please wear your pass at all times. If you visit an area of campus you do not have access to, you must be escorted by a Boeing employee, both for your safety and for security reasons. We appreciate your willingness to abide by this policy. 

Please check in and out at reception each day when entering and leaving the building. If you’re driving to campus, the pass will give you access to the car park. 

Pass return 

On your last day on campus, please deposit your pass in the box at reception. 

Student Satisfaction Survey 

We are committed to providing the best services possible by listening to and understanding your needs and priorities. 

When your training has completed, please take a few minutes to tell us how we’re doing by submitting a Student Satisfaction Survey. We truly appreciate it! 

You can take this survey: 

• On computers in the CBT rooms or Sim Halls

• On the iPad at reception

Guest Services representatives 

Guest Services representatives are available to offer any assistance you might need. You can find them on the ground floor at reception. 

Some examples of what they can help you with: 

• Getting security passes and campus directions

• Organizing transportation to and from campus

• Local accommodations, attractions, entertainment, shopping, and restaurants

• PC access

• Printing, photocopying, scanning, and faxing

• Obtaining medical services

Hours: 7 a.m. to 7 p.m. Monday through Friday; 7 a.m. to 5 p.m. Saturday and Sunday 
Phone: +44(0) 1293 819000 

Security can assist you outside business hours. 

Banking 

Please contact Guest Services for banking information, including hours and services. There is also a machine in the Café where paper money can be exchanged for coins to use in campus vending machines. 

Boeing Store 

Merchandise is available to buy from the on-campus Boeing Store. You can find product details in our catalog or on our price list, which you can get at reception. Guest Services representatives are happy to assist with any purchases. 

Note that payments are cash only.
 

Cameras 

The use of personal cameras, including phone cameras and tablets, is not permitted at the London-Gatwick campus. 

The only exception is the use of personal cameras to take pictures of fellow classmates in the reception area on the ground floor and immediately outside the entrance to the campus. Requests for pictures outside these areas require special permission. 

Campus safety 

Your safety while at the London-Gatwick campus is important to us. If you have any questions or concerns, please contact Guest Services. 

Dry cleaning and laundry services 

Apex Dry Cleaners provides dry cleaning and laundry services to our customers. The company collects clothing from campus and returns it within two working days (one working day for an extra charge). 

Laundry and dry-cleaning request forms are available at reception. 

Alternatively, you may access one of the following nearby launderettes: 

Horley Launderette 
45 High Street 
Horley 
RH6 7BN 
+44 (0) 1293 771147 

Crawley Launderette 
2 Broadfield Place 
Crawley 
RH11 9BA 
+44 (0) 1293 530231 

Gatwick Launderette 
5 Gossops Parade 
Crawley 
RH11 8HH 
+44 (0) 1293 544033 
 

Food and drink 

The Café serves breakfast and lunch at the following times: 

Outside these times, you can buy sandwiches, baguettes, salads, snacks, and hot and cold drinks from our vending machines located throughout the building. Guest Services can also give you information on local restaurants and takeaway services. 

Here’s where you can find our vending machines, as well as lounging areas: 

• Ground floor: Café, vending machines, lounge

• First floor: Drink machine, seating area

• Second floor: Drink machine, lounge

Hotel accommodations 

Please see Guest Services at reception for details regarding Boeing-preferred hotels. 

Mail and messages 

We recommend that your personal mail be sent to your accommodation address. 

While you are at the London-Gatwick campus, messages may be left for you at Guest Services via +44 (0) 1293 819000. Any urgent calls can also be made at reception. 

Medical services and emergencies 

If you become ill during training, please notify your instructor or Guest Services who will call for someone to administer first aid or provide information for medical services in the area. 

If you become ill before you arrive for training, please notify Guest Services so they can inform your instructor. 

For medical emergencies that occur away from Boeing, call 999. For emergencies on the London-Gatwick campus, dial 0. 

The campus is equipped with Automatic External Defibrillators (AEDs) in the event of an emergency. AEDs are located behind the reception desk and at the top of the second-floor staircase between the 787 suite and Jeppesen. 

Report any instance of removing an AED from the cabinet to Guest Services so it can be checked before being placed back into service. Only trained staff are permitted to use an AED. 

For all nonmedical emergencies: 

Crawley Health Centre 
Cross Keys House 
14 Haslett Avenue 
Crawley 
RH10 1HS 
+44 (0) 300 999 3000 

Open 8 a.m. to 8 p.m., including bank holidays. Charges apply for non-EU residents. 
 
Crawley Hospital Accident & Emergency Department 
West Green Drive 
Crawley 
RH11 7DH 
+44 (0) 1293 600300 

Charges may apply for non-EU residents. 
 

Smoking and alcohol 

The use of tobacco products is permitted only in the smoking shelter at the side of the building. 

Alcoholic beverages are strictly prohibited on Boeing premises.

Transportation 

Transportation is available to and from your accommodations by hotel courtesy bus (where available), public transport, and taxi. Guest Services can provide you with telephone numbers for local taxi services