The challenge
Facing the challenges brought on by the COVID-19 pandemic, a global airline customer approached our Aviation Operations practice for assistance with business transformation and regulatory support. They needed help adapting their business plans to the new post-pandemic landscape. Specifically, they required a partner who could guide them through operations specifications (Ops Specs) changes, including extended-range twin-engine operations (ETOPS), fleet changes, charter to commercial transitions, and support as a first-time cargo operator.