MBF Outage Alert

ATTENTION: Please be advised that Twilio will be performing a scheduled maintenance activity to upgrade their application and infrastructure services . The maintenance activity has been scheduled for Saturday, 03-Aug-2024 between 2200 and 2230 UTC.

During this activity, Boeing Aviation ID end-users attempting to authenticate with Authy Application or Text/Voice One-Time Passcode during this activity may receive a "System Error" screen. There will be no impact to users logging in with Exostar Hard Token, Direct Federation (Express Connect) or users who are already logged in. End-Users who need to use MyBoeingFleet Portal (or any of its applications) during the 30 minutes service interruption window, should login into the system prior to the Service Interruption window Start Time. If you or your users are unable to login to Aviation ID following the service interruption window, please close all browser windows, start a new browser session and login again. If additional support is needed, please contact Boeing using the instructions below.??????

Contact Information
If you have questions or need assistance, please use the Boeing Communication System on MyBoeingFleet.
On the draft message, select Service Category "Operations and Customer Support". Select Product Type "Digital Data Support", Product Line = (appropriate model option) and Product = "Aviation ID”. 

You can also contact e-Enabled Support at +1-206-544-9990.