Air India selects Boeing services to support rapid growth and transition strategy

Four Air India planes in the sky with mountains below

Boeing Global Services will support Air India with a broad range of solutions, including parts provisioning, digital applications, training programs and modification services.

Air India is advancing its fleet strategy to sustainably address South Asia's rapidly growing market for domestic and international air travel. In February 2023, the airline announced plans to acquire market-leading Boeing jets, including 737 MAX, 787 Dreamliner and 777X airplanes. In this new agreement, Boeing Global Services will support Air India with a broad range of solutions, including parts provisioning, digital applications, training programs and modification services.

“Our relationship with Boeing includes both airplanes and services, that will support our requirements for fleet expansion and continuous improvement in operational efficiency for decades to come,” said Campbell Wilson, CEO and MD, Air India. “As we plan for transformative growth in the years ahead, the services provided by Boeing will be an essential part of our efforts to improve reliability, on-time performance and customer satisfaction.”

Air India is sharply focused on its comprehensive transformation and growth plan, known as Vihaan.AI. As they make strategic transitions within the existing fleet and drive rapid expansion with new airplanes, the airline will use a range of products and services from Boeing Global Services to support efficient and sustainable flight and maintenance operations.

“We greatly appreciate Air India’s confidence in our products and services,” said Stephanie Pope, president and chief executive officer, Boeing Global Services. “We look forward to supporting them by ensuring their current and future fleet flies safely, sustainably, and efficiently.”

A deeper look:

Digital Solutions

The ability to quickly assess and implement changes to crew scheduling while keeping a stable and cost-efficient operation is crucial to Air India’s growth. To ensure accurate crew planning to support current needs and future expansion requirements, the airline is adopting several Jeppesen crew management solutions: Crew Rostering, Crew Pairing, and the Boeing Alertness Model to improve operational stability and reduce crew-related costs.


Boeing Global Services will provide comprehensive managed parts programs for Air India, including the 787 landing gear exchange program, which guarantees availability of landing gear shipsets wherever and whenever they are needed.

Boeing’s landing gear exchange program simplifies the contracting, scheduling and management of the overhaul process. Customers can quickly exchange landing gears with a certified replacement set from a dedicated resource pool. Boeing manages all parts, engineering and technical aspects, providing a flexible exchange solution to repair and replace landing gear and lower customer inventory costs. Boeing will also provide access to loaner landing gear shipsets and parts during unexpected AOG situations.

Training Solutions

Boeing will train Air India pilots on the 737MAX with Boeing’s competency-based training and assessment program on-site in New Delhi.

Modifications Services

Boeing is supporting Air India as it undertakes comprehensive interiors upgrades for its existing 787 fleet. With Boeing’s interiors solutions, Air India will enhance the passenger experience and further brand harmonization efforts as they prepare for future fleet expansion.

For more information:

Air India website
Boeing Global Services website

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