The challenge
An original equipment manufacturer (OEM) struggled with fragmented Technical Publications across airframe, engines, and avionics: legacy Word/PDF manuals, separate IPC/Parts catalogs, inconsistent wiring diagrams and schematics, slow Material Review Board (MRB) update propagation, and high translation and distribution costs for global MROs.
As a result, some of the challenges the OEM faced included:
- Disparate source formats for AMM (Aircraft Maintenance Manual), CMM (Component Maintenance Manual), IPC/ETM (Illustrated Parts/Equipment Technical Manual), Wiring and Schematics, and MEL/CDL content
- Long lead times to release revisions for airworthiness directives (ADs), service bulletins (SBs), and maintenance repair bulletins (MRBs)
- High translation and distribution costs for operator fleets across regions
- Poor reuse of procedural steps, safety cautions, tooling lists, and troubleshooting logic across models and variants
- Traceability gaps between engineering change orders (ECOs), certification records, and published manuals, complicating audits and return-to-service decisions