Boeing Distribution launches unified ecommerce experience

Boeing Distribution launched a unified ecommerce website that combines the Boeing Distribution (formerly Aviall) and Boeing Distribution Services websites into a single, modern digital destination. With improved search, inventory visibility, order management and mobile access, the new platform offers a faster, simpler and smarter experience for commercial, defense, vertical lift and general aviation customers.

Why it matters:

• The unified ecommerce website marks a key modernization milestone as Boeing Distribution continues to build a foundation for an improved customer experience and growth in the distribution marketplace.
• It builds on recent upgrades — enhanced AOG capability, improved support model, and the new SAP S/4HANA ERP system — to deliver faster responses and better visibility.

The benefits:

• One site, one login: full product catalog and services in a single place
• Smart search: AI-powered search to find parts faster
• Real-time inventory and order management
• Mobile-friendly design and streamlined customer support
• Same fulfillment channels and service levels customers rely on

What they’re saying:

“We want to simplify distribution services, maximize customer performance and be the preferred choice in the global distribution marketplace,” said William Ampofo, senior vice president, Parts & Distribution and Supply Chain, Boeing Global Services. “The new ecommerce website – along with system and service enhancements – represents a significant step forward in that vision.”

Travis Sullivan, Boeing Distribution vice president and general manager adds: “Through innovation, operational excellence and stronger supplier collaboration, we are building a modern, connected distribution business that improves the customer experience and provides the parts and services our global customers need, when and where they it.”

Learn more: https://shop.boeing.com/distribution