Boeing supports aftermarket customers with used serviceable material supply chain capabilities


Customer and market needs for used serviceable material - USM

As fleets age, it becomes more difficult for operators and maintainers to obtain the parts they need in the marketplace. This is often because shifts in production to support newer models results in limited availability of spare parts. There is a growing demand for production spares, repairs and asset management throughout the entire aircraft life cycle, from the first flight to retirement. Operators are looking for improved dispatch reliability and increased fleet utilization with minimal capital investment and down time. Used serviceable materials are understood to be a successful way to achieve these objectives.  

Unfortunately, the used serviceable material market is fragmented with multiple players providing singular solutions. Many of these solutions are strictly transactional business supported by inventory that happens to be on the shelves. To take advantage of the benefits of used serviceable materials, operators and maintainers must work with multiple providers and spend great deals of time searching for parts.

Boeing is committed to keeping airplanes flying, and that’s why we have created a broad range of solutions for customers who operate aging fleets. Our Used Serviceable Material (USM) offering provides dedicated support for out-of-production airplanes and parts, from leisure aircraft, corporate jets, and airliners to military platforms. Boeing utilizes total demand planning to provide a comprehensive offering through one source that saves you time and money.

Boeing has both the expertise and the technical knowledge to tailor solutions that complement our customers’ business strategies with expendable, Rotables (exchange), repairable and consumable parts. By positioning high-value, leasable assets around the world and offering a service that manages component repairs with OEM parts, we provide cost and time savings. From single transactions to supply chain management, Boeing provides the right part, at the right place, at the right time.

Benefits of Working with Boeing

Lifecycle Management

Through internal modeling, Boeing is able to forecast fleet demands and provide tailored solutions. By utilizing new and used material, engine leasing, exchange pools and LRU support, our customers realize a lower total cost of ownership from entry in to service through end of life or anywhere in between.  
Quality Management

Boeing serves as your single source with access to a global network of third party, Part-145 repair stations approved under the Boeing Distribution (formerly Aviall) Supplier Quality System. The repair stations provide FAA approved repairs supporting a variety of Boeing and other OEM aircraft across all market segments.
Global Execution 

Boeing utilizes a global distribution network and world-class AOG services that reduce costs and increase customer value. Parts are stocked in key demand areas taking fleet demographics and customer operations into account. Stock health is closely monitored to increase availability and maintain a high level of customer satisfaction. 


Services Provided

Our services include: Rotables & Exchange, Repair Management Services (RMS), Whole Asset Strategic Sourcing, Wheel & Brake Exchanges, Power-by-the-Hour Programs, Engine/Component Lease and Exchange, Asset Teardown (engine, airframe, components), Engine Shop Visit Management, Asset Management, Consignment, Brokering, and Integrated Forecasting.

Want to learn more? Please visit our Used Serviceable Material page.

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